Terms of Service
Worm Policy
Worms are harvested fresh and leave the farm in excellent condition. No responsibility can be taken for worms once they leave the premises here as we have no control over their transport, storage or time taken to unpack them and set up the worm farm. By ordering works you agree to:
It takes about an hour to harvest 1000 worms, so please give us at least a day's notice for pickup orders.
Worms are available for pick up year round. During warmer months, post will be delayed as we wait for a string of cooler days, therefore:
By ordering worms with your farm, you agree to these terms and conditions.
Worms are harvested fresh and leave the farm in excellent condition. No responsibility can be taken for worms once they leave the premises here as we have no control over their transport, storage or time taken to unpack them and set up the worm farm. By ordering works you agree to:
- unpack them immediately on receipt
- collect them immediately if they are diverted to post office or other collection point
- not leave them in a hot car
- provide a cool and shaded location for delivery and storage
- read the 'learn' section for advice on caring for your worms
- not hold Compost Community or its suppliers responsible for injury or death of worms once shipped.
It takes about an hour to harvest 1000 worms, so please give us at least a day's notice for pickup orders.
Worms are available for pick up year round. During warmer months, post will be delayed as we wait for a string of cooler days, therefore:
- we encourage pickup of worms during these times
- having your order delivered to your office or a place that has someone present at all times to sign for and bring indoors, or
- ordering without worms.
By ordering worms with your farm, you agree to these terms and conditions.
Shipping
Compost Community ships in batches fortnightly. All orders are reviewed for eligibility so please allow at least 2 weeks for delivery.
Can I have my item/s shipped to my work (or other) address?
Yes, we can deliver anywhere in metro Melbourne. Please ensure that you put your home address in "Billing Address" and delivery address in "Shipping Address" so that we can confirm your eligibility and cross reference your home address to verify your order without any delays.
Can I pick my item/s up?
Yes, you are welcome to pick items up from Langwarrin. This will save you on postage for non-subsidised items. Select the Click and Collect option for pickup.
Return to sender and repeat deliveries
Please:
Compost Community ships in batches fortnightly. All orders are reviewed for eligibility so please allow at least 2 weeks for delivery.
- Signature on delivery: We will do this by default if there are no delivery instructions. However our Courier (Sendle) may deliver to your local newsagent if you are not home. We can send selected items by Australia Post if you specify this in delivery notes.
- Safe drop: If you specify a location for safe drop we are able to leave it without a signature. Please note that our Courier and Australia Post will not honour insurance on safe drop, as thefts occasionally do occur, so select this option at your own risk.
Can I have my item/s shipped to my work (or other) address?
Yes, we can deliver anywhere in metro Melbourne. Please ensure that you put your home address in "Billing Address" and delivery address in "Shipping Address" so that we can confirm your eligibility and cross reference your home address to verify your order without any delays.
Can I pick my item/s up?
Yes, you are welcome to pick items up from Langwarrin. This will save you on postage for non-subsidised items. Select the Click and Collect option for pickup.
Return to sender and repeat deliveries
Please:
- Check your emails for tracking number and alerts from the courier (this may be in your junk folder)
- Check your letterbox for missed delivery cards
- pick your item up from post office/newsagent within specified time
Refunds and returns
At Chooktopia, we offer refunds and returns as required by law, and are generally happy to exchange or refund if you change your mind (on a case by case basis).
Items must be returned in their original condition order to receive a refund or exchange.
The Trade Practices Act 1974 (the Act) protects consumers when they buy goods and services. It does so by saying that there are legal rights and obligations in every contract between a buyer and a seller. For example, the law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill.
Download this document to learn more about your rights as a consumer.
You have rights as a consumer, and we are not here to rip you off. Here is some info that may assist:
Items must be returned in their original condition order to receive a refund or exchange.
The Trade Practices Act 1974 (the Act) protects consumers when they buy goods and services. It does so by saying that there are legal rights and obligations in every contract between a buyer and a seller. For example, the law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill.
Download this document to learn more about your rights as a consumer.
You have rights as a consumer, and we are not here to rip you off. Here is some info that may assist:
- ACCC - implied warranties
- Warranties and refunds -a guide for consumers and business
Terms and Conditions
‘Services Voucher' terms and conditions
- Voucher is valid up to and including the expiry date. Booking must be made by the expiry date and acceptance of appointment scheduling beyond the expiry date is at the discretion and availability of the issuer.
- Redemption is subject to availability (mutual agreement of date and time). Outside business hours is preferred.
- The Voucher must be quoted at the time of booking and presented at the time of payment to be redeemed. If your order/purchase exceeds the amount of your Voucher, you must contribute the difference in value.
- Additional travel charges will apply for locations outside of 40km by practical road from Frankston CBD
- The Voucher may not be redeemed or exchanged for cash or physical goods.
- If the Voucher is lost, stolen or destroyed, it cannot be replaced or refunded.
- The Voucher must be redeemed by the expiry date (“Validity Period”). Any voucher not used within the Validity Period will be void and of no value. Any unused voucher or value will not be refunded.
- Voucher will be delivered by email (by post only on request – registered postage charges apply). The issuer is not liable for any Vouchers which are lost or damaged in the post. The Purchaser is responsible for informing the issuer of the correct delivery details and nob receipt of voucher.
- We reserve the right to change any terms contained in these Terms & Conditions. Changes to the Terms and Conditions will be available on our website.